Services for our Auburn Clients

HomeAgain MicrochippingClient Care at Tower Hill Animal Hospital

All too often a pet that has run off fails to return home. This is a terrible, frightening situation. We have all seen the sad lost pet notices posted throughout our neighborhoods. Getting lost is more than an inconvenience: It's the number one cause of pet death.

Studies have shown that more than 10 million pets get lost each year and about 90 percent would not be returned to their owner unless they have some form of permanent lost pet identification.

Our veterinary technician's cat, Baby, is an escape artist. Once, she had been missing for over a week. Her HomeAgain microchip registration helped her get back home safely with its email network and poster feature.

This is why the team at Tower Hill Animal Hospital views microchip lost pet IDs as a standard of protection for your pet. With a microchip, your pet can be identified quickly and easily by animal control officers, at shelters, or at veterinary hospitals. Microchips are safe, unalterable, and permanent identification for pets. The entire implant procedure takes less than 10 seconds.

We use the HomeAgain microchip system. The HomeAgain ID system uses microchips that register the animal with a unique identification number that is filed in a database with important contact information. This information can be updated at any time.

HomeAgain membership also offers benefits such as proactive pet recovery and free access to ASPCA Poison Control. HomeAgain also comes with a number of very useful services to pet owners such as their National Pet Recovery Database, Lost Pet Specialists, Rapid Lost Pet Alerts, Lost Pet Medical Insurance, Travel Assistance for Found Pets, and more.

HomeAgain uses technology that is standardized around the world so that your pet's microchip can be read at shelters in a number of countries.

Behavioral Counseling

Client Care at Tower Hill Animal HospitalBehavior problems are the number one reason that owners give up a pet. Tower Hill Animal Hospital offers behavior counseling for many of your pet's problems including inappropriate urination or defecation, aggression, separation anxiety, inappropriate chewing and barking, and introduction of new pets into the household.

Dr. Bright will work closely with you to understand the source of these behavior issues and develop a specific plan to help eliminate your pet's unwanted behavior.

Often the behavior problem, such as inappropriate voiding, can be linked to a medical issue (such as cystitis, bladder stones, or kidney disease) and can be treated medically. For other behavior issues, the treatment plan often includes behavior modification and may include medication-assisted training. If our veterinarians and technical staff members cannot help with your pet's behavior problem, we can refer you to a board-certified animal behavior specialist.

Reproductive Medicine

We provide an extensive array of reproductive services. Whether you are an experienced breeder or are breeding your pet for the first time, Tower Hill Animal Hospital can help, from initial planning and consultation all the way through birth. We provide the following reproductive medical services for your pet:

  • Progesterone testing
  • Semen collection and evaluation
  • Shipping
  • Artificial insemination and surgical implantation
  • Pregnancy monitoring
  • Ultrasonography
  • Planned Caesarian sections (when appropriate)
  • Follow-up nursing care

Client Care at Tower Hill Animal HospitalPet Portal

Pet Portals are private websites that give you secure online access to your pet's health information. We provide this service free of charge to all clients who have active email addresses.

With Pet Portal, you can:

  • Manage your pet's health care
  • View your pet's medication schedules
  • Make online updates to your pet's information
  • Learn more about your pet's individual health and wellness stages
  • Schedule appointments

How to Get a Pet Portal

You may call or visit our hospital and provide us with your email address. You will then receive a password via email. You can also click on our Pet Portal link.

How to View Your Pet Portal

You may view your Pet Portal by visiting our website and logging in with your email address and password. Please note that "cookies" must be turned on in your browser in order to sign in.

Pet Portal Security

Your Pet Portal resides on a secure server protected by a fire wall. Your personal information cannot be accessed by other Pet Portal users. Your Pet Portal is created each time you sign in. When you are not signed in, your Pet Portal does not exist. Consequently, it is impossible for someone to find and view your account on the open Internet. Only you can see your pet's information.

Do I Need a Separate Pet Portal for Each Pet?

No. Your Pet Portal contains health information for each pet with an active file in your account with us. However, in order to have an active account, your pet must have visited our hospital.